This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. A faster than average work pace is necessary combined with impatience for results. Follow-up of delegated work must be very thorough. Decision making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy. Selling ideas to others and the ability to train, teach and motivate a team are strong aspects of this position. Change is an ongoing occurrence of this job and will be approached conservatively and with the support and guidance of management.
JOB FUNCTIONS AND RESPONSIBILITIES: The following sets forth the primary responsibilities of this job, but is not an exhaustive list. The Bank, through its managers and supervisors, reserves the right to assign any additional duties necessary to meet the needs of our clients, associates and/or shareholders. 1. Deliver the Client Experience by providing excellent client service with each client and associate interaction. 2. Sell consumer/small business banking products and services to clients and prospects. 3. Manage client portfolio, services relationships and cross-sells all products and services. 4. Under the direction of the Banking Center Manager, train and coach a successful sales team through the development of associates with the primary goal to serve the clients' total financial needs resulting in greater market share, wallet share, and profitability. 5. Achieve individual sales production to meet quarterly and annual goals. 6. Assist in achieving the banking center’s specific sales and service goals. 7. Develop and maintain relationships with business partners to maximize sales opportunities and achieve sales standards. 8. Provide a broad base of financial and credit services with the goal of earning 100% of the client’s business. 9. Obtain and ensure accuracy of all regulatory and procedural documentation. 10. Demonstrate strong knowledge in installment loan options and ability to provide subject matter expertise to the client base. 11. Protect all client and bank information, by following the Customer Privacy and Information Policy & Procedure for communication with clients, vendors and associates. 12. Responsible for adherence to bank’s operational compliance, audit and security policies and applicable state and federal laws. 13. Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. 14. Interact with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position. EDUCATIONAL KNOWLEDGE AND/OR PROFESSIONAL EXPERIENCE: Required: This position requires the following educational and/or job experience: • Associate’s degree or equivalent • Strong sales and client service skills • Minimum 3-4 years of banking experience • Minimum of 2+ years of sales experience • Must be/become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act. • This position requires compliance with all mortgage regulatory requirements and NBH's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Preferred: • Bachelor’s degree or higher • Previous personal banker experience • Previous supervisor experience • Bilingual language skills • Minimum 4-5 years of relevant job experience SKILLS AND ABILITIES: The following is intended to give an overview of the requirements of the position, but is not an exhaustive list. • Effective written, verbal and interpersonal communication skills; demonstrated ability to speak effectively to internal and external clients. • Client service driven; responsive to client issues and concerns. • Strong leadership in all areas including sales, referrals and daily banking center operations. • Strong attention to detail and ability to complete work accurately. • Above average ability to think logically in order to analyze situations, and make sound decisions. • Ability to handle multiple tasks simultaneously. • Ability to research various systems. • Proficient at working with multiple computer and software systems. • Ability to calculate figures and amounts such as cash back, loan rates and percentages. WORK ENVIRONMENT: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list. • Hours can vary from 7:30am-6:30pm M-F and Saturday 7:30am-4:30pm. • Standing for extended periods of time. • Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours). • Must be able to push, pull, pull up, bend, lift at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday. • Must be able to work overtime to the extent necessary.* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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