Communications Focal Point (CFP) Work Center (Communications Focal Point Lead)

Employment Type

: Full-Time


: Miscellaneous

Job Description


SAIC is seeking an individual for the CommunicationsFocal Point (CFP) Work Center (Communications Focal Point Lead) to supportinstallation, operations, maintenance, repairs, and modification of equipmentin support of the Cheyenne Mountain Air Force Station (CMAFS) by performing avariety of maintenance and technical support on products, such as equipment,integrated systems, and subsystems, and software at customer and fieldlocations 24/7. This position is contingent upon award of contract.

The NISSC II effortestablishes requirements for OM&S that support classified communicationsand processing for Command and Control (C2) capability in organizational workcenters at Cheyenne Mountain Air Force Station (CMAFS), Peterson Air Force Base(PAFB), Colorado; Offutt AFB (OAFB), Nebraska; Vandenberg AFB (VAFB),California; and other sites, worldwide. This specific position will have a place ofperformance in Colorado Springs.


As a Communications FocalPoint (CFP) Work Center (Communications Focal Point Lead) of the CheyenneMountain Air Force Station (CMAFS) the candidate will be responsible for:

  • Collect trouble tickets/job information, assignticket numbers and maintain the status of all active scheduled, unscheduled anddeferred trouble ticket/jobs in the approved AIS

  • Reconcile deferred or unclosed troubletickets/jobs with the applicable work center to validate accurate status weekly

  • Utilize locally generated tracking procedures ifthe AIS is temporarily unavailable and maintain a copy of locally generateddocumentation until the AIS is available. Upon AIS restoral, the candidateshall enter all the applicable data as necessary

  • Provide a 24-hour point of contact number to allcustomers, System Center and up-channels. When transferring responsibilities(e.g., shift changes, appointments, breaks, etc.), the candidate shall reviewall open trouble tickets/jobs for accuracy and to ensure the most up-to-datestatus/information is captured

  • Perform telephone call transfers and establishconference calls to aid troubleshooting

  • Manage NOTAMs/SITREPs/OPREPs and status andensure updates are forwarded to the appropriate customer support work centersfor action. This may also include creating/opening trouble tickets for theproduction work centers

  • Perform annual reviews of Equipment InventoryLists (EIL) and make required changes within the approved AIS

  • Prepare and maintain a master PMI schedule withassistance of the work centers. The candidate shall load into and schedule allPreventive Maintenance Inspections (approx. 300 PMIs monthly) for systemslisted in Appendix B via the Government approved AIS [e.g. IMDS]. The candidateshall perform and document the completion or delay of all PMIs in theGovernment approved AIS [e.g., IMDS]. The candidate shall coordinate deferredPMIs with the using activities and the production work center to ensure theyare completed as soon as possible

  • Review, disseminate, direct, and reportaccomplishment/compliance of time change management (e.g. TCTO, TCNO, FCO, timechange items, etc.) and any other downward-directed operations, security orconfiguration management-related orders and notify the production work centersof any time change items and other anticipated communications actions

  • Develop procedures to sustain CFP operations inthe event of power failure, communications outages, and national/localdisaster. Ensure procedures tie into supported mission and base recovery plansand include a procedure to use local tracking procedures

  • Develop and include local checklists/SOPs forspecific procedures that are not common, everyday procedures to includeemergency action plans, if applicable

  • Maintain a Master Station Log of all CFP actions
  • Maintain a copy of the Mission Essential CircuitList for circuits critical to the DISN and base operations using the restoralpriorities in the TSOs to the maximum extent

  • Maintain a copy of the Cyberspace SupportDisaster Recovery Plan (DRP)

  • Make changes as a change sponsor to enablesubmission of change requests

  • Develop and maintain a Quarterly CommunicationsPlan, Daily COMSTAT report and CFP daily report

  • Schedule, monitor, control and coordinateefforts for production (ASI/Form 4/Demand Maintenance)

  • Create, maintain and brief the N/NC Scorecard& Vulnerability Management briefing monthly

  • Create, provision and/or move user accounts onall networks

  • Attend (remotely) weekly ACCC CFP Sync and CWOCmeetings

  • Additional tasks may include, but not be limitedto, Daily Commander’s SITREP outlining status of all major networks, missionsystems, and mission critical equipment. Perform CFP Notification Matrixactions thru SCO Flight notification when criteria is met, Perform WeeklyRemedy Ticket, “Aged Tickets”, and Mission Critical/VIP ticket reports

  • Qualifications

    Technical Skillsand Background Experience Requirements:

  • Secret clearance required, with the ability toobtain a TS/SCI

  • Candidate must meet minimum certificationrequirement for DoD Directive 8570, “Information Assurance Training,Certification, and Workforce Management”. This position requires a minimumcertification associated with IAT Level II, which may be met with CCNASecurity, CySA+, GICSP, GSEC, Security+ CE, SSCP, or higher. Candidatemust possess a qualifying 8570 certification within 3 months of hire date. Initial certification expenses will not becovered by the program

  • Bachelor or Master Degree and three (3) years ormore experience. Six years ofexperience, or four years’ experience and an associate’s degree, can substitutefor a bachelor’s degree

  • Experience with and have the proven ability tooperate, learn and understand Air Force Information Technology, network, andclient operations. He/she must independently determine and develop an approachto solutions within established guidance. His/her work is reviewed uponcompletion for adequacy in meeting objectives

  • Desired Skills:

  • Ideal candidates will possess a variety ofmultiple communications support technical skills to include network desktopuser, Video systems maintenance, and Voice systems maintenance

  • Familiaritywith military customs and courtesies

  • Overview

    SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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